Thursday, March 30, 2006

Asking For Help

There are several ways to instinctively ask for help, in an online forum like Blogger Help Forum, don't allow the helpers to help you as effectively as they should.

Let's see if we can identify some problem areas.

When asking for help, please:
  1. Identify your blog, as necessary.
  2. Don't give out unnecessary detail.
  3. Republish previously posted information.
  4. Start a new thread, for each problem.
  5. Solve each problem in one thread.
  6. PLEASE Do not yell.
  7. Provide a coherent and complete problem description.
  8. List a brief description of the problem, in the Subject of the post.

  9. List the details of the error message, or the symptoms, in the body of the post.

  10. Describe the problem, as you see it, including how, when, and where you observe the symptoms.

  11. Provide useful diagnostic data.

  12. Explicitly point out any unusual features of your blog, of your working environment, and your history.

  13. Accuracy is essential.

  14. Check the discussion groups, for replies, regularly.

  15. Be patient, as you wait for an answer.

  16. Respectfully acknowledge and consider help offered.

  17. Update the discussion groups, when results are observed.

There are numerous web articles that discuss these issues in detail. See PChuck: How To Post On Usenet... for a list of other articles that you might find useful. And see Blogger Help: How Can I Help You To Help Me? for summarised suggestions.

Identify your blog

Here's a common complaint in Blogger Help Forum:
My blog doesn't work
Here's another:
My blog is missing! Help!
What's the common item in both of the above examples (aside from the pain the Blogger must be feeling!)?
No mention of the blog name.
Please, folks, if you're going to ask for help, start your report with something like:
My blog is http://blogging.nitecruzr.net/.

To identify, and retrieve, the URL of your blog:
  • For many places to find the URL, for blogs published to BlogSpot, click here.
  • For one specific place to find the URL, for blogs published to anywhere but BlogSpot, click here.
  • If the blog is locked, as suspected spam, you'll need the lockedBlogID, so click here.
Having found the URL, extract it from the caption (if necessary) - then copy and paste it into the forum discussion, blog post, or text editor of your choice.

To identify your Profile ID:
  • If you are able to load your dashboard, click here.

If you're publishing the blog externally, to a Google Custom Domain, both the BlogSpot URL and the domain URL are very useful, in diagnosing the problems involved. If the blog has been locked, you'll need the lockedBlogID, before it can be unlocked. And please, make the URLs obvious, in the body of your problem report. Don't put the name in the title - make the title brief and descriptive. Having an obvious URL, in the body, makes it possible to more easily see (or not see) your blog, without having to ask
Got URL?
and wait for your response. You want your problem solved, I bet. Don't make us waste our time (and yours) asking the obvious questions. And, be 100% accurate when providing URLs. If you're really thinking about what you're doing, you could increase the possibility of being helped, with something like:
My blog is http://blogging.nitecruzr.net/. It looks fine in Firefox, but in Internet Explorer, The posts are missing.
In other words, diagnose the problem, if ever so slightly. But start with the blog name, in the body of your problem report. Help us to help you. Going in the other direction, though, don't provide too much information. Our blogs are under constant attack, so don't make it easier for the bad guys.

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Don't give out unnecessary detail

To diagnose a problem, we obviously need the blog name, and a detailed description of the symptoms. We don't need the account name, or other personal details. That information could be useful to the bad guys, in hacking your account, so keep it secure (private). Should we be able to solve your problem, we'd prefer to not read this followup problem report.
Last month, I had a problem with my blog, and you folks helped me find and fix the problem. This month, I find my blog has been replaced with a spam blog. Was that made easier by my disclosing my account name, and other personal details, last month?
Use discretion. If we need additional details, we'll ask for them, and hopefully provide some guidelines how you can protect yourself when you provide additional details.

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Republish useful information

Please note that, in Blogger Help Forum, we can't see any of your previous posts. So if you've provided information in the past, you'll still have to provide it again. We can't see your previous posts, unless you provide a link to one.

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Start a new thread for a new problem

It's normal to read thru a forum, looking for others with your problem. It's a good idea, even. But having found a thread where your problem (what looks like yours anyway) is being discussed, please don't go the the end of the thread and post
I'm having the problem too. Help!
When you do that, the discussion now contains 2 threads. How can anybody keep up with 2 threads in 1 discussion? Start a new thread, for each new problem. Please. For everybody's sake! And don't despair, you can correct your mistakes - if you're repentant. Just remove your attempted thread hijacks from the Blogger Help forums. Do your part to keep the forums usable by everybody.

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Solve Each Problem In One Thread

To the other extreme, if you have a problem, start one new thread. Ask and answer all questions within that thread. Opening multiple threads is similar to multi-posting.

If a problem extends over a long period of time, it's a good idea to post back in the same thread, if possible. If you can't find the previous thread, when you start a new one, at least make everybody aware that there was a previous thread. Maybe one of the helpers can find the previous thread, and link back to it from the new thread. That would help everybody greatly.

If you do have to start a new thread, try and start it under the same group name / forum account. It's good courtesy, and common sense, to use the same identity for one problem. Makes it easier for the helpers too.

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PLEASE Do Not Yell

PLEASE do not yell. Use mixed case in the Subject, and the Message, fields. Using mixed case makes an easier to read message.
Here's another example of yelling, in forums like Google Blogger Help, that provide semi rich text options like bold type face. Do you see how annoying this is? I hope so.

You want help? Help the helpers. Find the Caps Lock and Shift keys. Use Shift as needed, to punctuate small portions of your problem report. Use it no more than needed. Ditto for bold type.

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Provide a Coherent and Complete Description Of Your Problem

The Internet in general, and the Blogger Help forums specifically, is a wide and diverse medium, and it is recognised that not everybody there speaks the same language. In the more serious forums, the more serious helpers will try and be tolerant of those who were not born with English as their mother tongue.

Many of us have been to foreign lands, and have experienced for ourselves the frustration of being part of a minority culture. That said, there are several posting styles, other than broken English from not speaking it as well as one would like, which will not always be received graciously.
  • Grammar and Phrasing. Usenet is NOT English class, and nobody expects perfect documents. But when you type incomplete or run-on sentences, don't start sentences with capital letters, or your entire post is just one long paragraph, your post is hard to read. Many helpers will ignore your post and find better written ones to read.
  • Language. When you're posting in any online forum, it's courteous to speak the same language as the majority of the users of the forum. When you're asking for help, it's common sense too. When you're asking for technical advice, the helpers can help you better if they don't have to spend time wondering what you meant by a particular phrase, or what that word really means.
  • Spelling. Were you typing conversations in an Instant Messenger program, you would be expected to make a few odd spelling mistakes from time to time. When you post in an online forum, take the time to review what you type before hitting Send. Use a spell checker, but don't depend upon it completely. If it's important enough for the helpers to read, it's important enough for YOU to read once after you write it.
In a chat forum, it's mere courtesy to write in the same style as the others. In a technical help forum, when you are looking for help, it's common sense. Help the helpers to help you. I highly recommend that you read several useful articles about proper posting in forums.

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Provide a Very Brief Description Of The Problem In The Subject

Look at the topic list. See how each post is listed, with a brief topic? Each topic is brief, because the Topic list is an index of Topics.

Make a very brief description of your problem - 6 to 12 words is the absolute maximum needed here. Put those 6 to 12 words in the Subject: field of your new topic. Put the details of your problem into the Message: field. URLs, and complete error messages, in particular, belong in the Message: field.

Try copying the text of the Author, or Subject, to see why this is relevant. The helpers may use copy and paste, to transfer text in your problem report, to another medium, or to a file. Copying the text of the Author Name, or Subject, isn't easy to do. Plus, if the helpers copy just the body of your post, your details in the Subject may go overlooked.
Help the helpers. Use the Topics List as an Index. Put all of the details in the Body.

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Describe the details of the error message or the symptoms

Here's a start for one problem report.
My blog is http://blogging.nitecruzr.net/. I get an error when publishing.
OK, that tells us two things:
  • The name of the blog involved.
  • What you were doing when you ran into a problem.
But there is some more useful detail.
  • What is the problem?
We see problem reports here a lot. If there's an ongoing problem, and it's getting bigger, it's helpful to be able to relate the problems.

If there's a serious problem, it's possible that some detail about the problem would be of use here. Maybe:
My blog is http://blogging.nitecruzr.net/. I get an "450 Write error: No space left on device" error when publishing.
Now that's details which we don't like seeing, because it identifies a problem that Blogger Support has to resolve. You won't get around THAT error by changing to another Blogger server.

Maybe other error messages (both the error number and the description are useful, so be generous) will have better news for us, and for you in turn. And when you're writing your report, maybe you know that you're not alone. So, you're tempted to write
I have the same problem as [another poster].
or even
I have the same problem.
Please don't do that. Write your own report. We can't see the other report.

Sometimes, the other report may NOT lead to the same solution as yours. Until you know what your problem is, state your symptoms, and let the helpers decide if your problem is the same as the others. Without the error details, or the symptoms, what can we do? And remember, the helpers don't know everything.

If you're asking for help, and referring to another article somewhere on the net, or to a thread elsewhere in the forum, provide the URL of the article - or a clear easy to use link to the other thread. If your problem report was prompted by the appearance, on your screen, of one of the many mysterious "bx-" problem codes, be sure to provide the code, with the Additional information, in its entirety, in your report.

Again, put all such details in the Body, not in the Subject. Try copying the text of the Author, or Subject, to see why this is important. The helpers may use copy and paste, to transfer text in your problem report, to another media, or to a file. Copying the text of the Author Name, or Subject, isn't easy to do.

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Describe the problem, as you see it, and how, when, and where to observe its symptoms

The game of "20 Questions" is great for parties, but when it's played when you're hoping for help with your problem, it's a waste of time - yours and mine.

When you write a problem report, understand the difference between Blogger and Blog*Spot. And tell us how and where you observe the symptoms of the problem. If there's a specific paragraph in a location in the sidebar, or in a single post, or maybe involving a given browser, tell us how and where to best observe the problem.

We are neither mindreaders nor treasure hunters - our time can be better spent diagnosing your problem, than searching for clues as to how and where to examine the symptoms.

As blogging becomes less of a unique activity, and more a portion of our daily lives, external references will be involved. If you're researching a blog problem that starts with a search engine, knowing the name of the search engine, and the exact phrase searched, is essential. You could even copy and paste the complete SERP entry that concerns you, if you're really thoughtful.

If you see a problem constantly, and have always seen the problem, tell us that. If you see the problem only occasionally, or only started seeing it a week ago, tell us that. If the problem is visible only on days where you were online after midnight the previous day, tell us that. Any pattern to the problem, however vague, could be a clue that leads us to a diagnosis.

And precision is essential. Don't say
... before the url of the video in my post
try something like
In the sidebar, after the label "A Reminder"
or maybe
In the post"Asking For Help", in the second paragraph, in the sentence "See PChuck: ...", you can see my problem. I've observed this with Firefox V2.0, though it doesn't seem to be obvious with Internet Explorer.
The quicker we can get to the symptoms of your problem, the more energy and time we have to diagnose it.

Help us to help you. Provide details about the problem, including how and where to best observe the symptoms.

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Provide diagnostic information about you, your computer, your environment, and your history

Your physical and political location is relevant. Your physical location affects your network access, and your political location can affect what network services you can get. When you're having a problem, both details may be relevant.

If you're able, a Pathping log or a Tracert log may help the helpers identify your location or Internet service more reliably, and in some cases may even point to the problem itself. Some details about you, your Internet use, your computer (operating system name and version), and the browser that you're using (again, name and version), wouldn't be wasted effort either.

If you made a change to the computer, and the problem started after the change, that's an essential clue. Did you maybe make the change based upon advice in an article on the web? If so, the URL of the specific web article is an essential detail. If you have a computer with a Microsoft operating system, and the problem started after the first Tuesday of the month, that's a drop dead clue.

Help us to help you. Provide details about your environment, and your history.

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Point out any extra normal features and issues

When you make your problem report, remember that most blogging is done against a blog using a Layouts template, published to Blog*Spot (not to a custom domain, or using FTP). If you're using a Classical template, tell us that too.

Also, and this is not to discriminate, remember that most bloggers use a Windows operating system, run on an Intel based computer (aka "Wintel"). If you're using the Safari browser, or an Apple brand computer, or if you're running Windows on a Macintosh, that's something that may help us diagnose your problem.

Where you are, and how you connect, may have a direct effect too. If you're not in the USA, or not using either "Cable" ("TV service" based wiring) or "DSL" ("telephone" based wiring), let us know.

This month, June / July 2008, we have 2 recent challenges which appear to be problematic.
  • Firefox V3.0 was recently released, and several bloggers have found Blogger has problems with it.
  • New Blogger June 2008 includes some interesting changes in the post editor, and some changes appear to not be unique to Draft Blogger.
This isn't the place for the game "20 Questions". I'll refer you to another article that I wrote - PChuck's Network: Background Information Is Useful. If there's anything out of the normal about your blog, or how you work, tell us in advance. Don't make us guess.

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Accuracy is essential

This blog is published to "blogging.nitecruzr.net", not "biogging.nitecruzr.net", "bkogging.nitecruzr.net", or "blgging.nitecruzr.net". If you're asking for technical help, triple check each technologically significant detail - before, and after, posting. Correct all typos! Again, don't play "20 Questions" with us.

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Check the forum for replies

If you ask for help in a forum, check back there for responses, later. Don't ask to have help emailed to you. Asked here, answered here.

You can now use the Subscribe option, at the bottom of the thread, if you wish. Check "Email me when people reply", and hit the "Save" button, when you're signed in to BHF using a valid and active email address.

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Be patient, as you wait for an answer.

Most of the forums that help people are staffed by volunteers, and not one volunteer knows the answer to every question. Worse, some questions won't get any answers.

If you find a forum where every question is answered in an hour, chances are either the customers of the forum aren't asking very challenging questions, or the folks who answer the questions aren't providing a lot of help.

One expert in a forum far, far away compiled a file containing all of his wisdom - 841 lines at one time. Whenever anyone asked a question that was even remotely similar to something he thought he might have written about, he would paste the entire file into his answer. The first line of the file contained the instruction
Read this - the answer to your question is in here - somewhere.
He could answer dozens of questions, simply by pasting his knowledge file as an answer. Many people thought that they were being helped, too, until they would ask for more detail, or for a variation on what he had written.

Additional questions got silence, or help from the other helpers, who would have to read the morons help file themselves, to see how to correct or undo the advice given. If you're posting in a forum where good help - not help from donkeys, spammers, and trolls - is generally seen, and nobody answers your question in an hour, don't post again
I asked this question. Where is my answer?
or a similar whine. That won't get you answered any quicker. You want help, and you want accurate help? Be polite. The helpers have their own lives (some do - really), and the helpers who can help you, with your specific question, just may be somewhere else for a few hours. Be patient.

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Respectfully acknowledge and consider help offered

When help is provided to you, it may take any of several forms. Some helpers may offer help directly in a post. Other helpers may refer you to another post in that forum, or to another forum, for more advice. Still others may offer help based upon articles written in various web sites, some written by the helper, others written by third parties.

If the help offered contains links to other web sites, and the helpers are otherwise honest and trustable, follow the links, and click on other links in the text. Read the help provided.

When help is given, it may not contain details that you understand, or be in a style that you appreciate. In some cases, you may have to learn some new concepts, or details, that you don't consider relevant. Accept the possibility that you don't know all of the issues, which may be why you're writing for help in the first places, and prepare to learn new things.

Try and speak the language of the helpers, and plan to learn from the advice provided.

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Update the discussion groups, when results are seen

When you get results, whether from suggestions given in the group where you're posting, from other groups, or from your own, separate efforts, go back to the threads where you asked for help, and let everybody know.

Even a final link, to the article or thread where you were helped the most, is not a waste of time. The next guy looking for help will surely appreciate it, and that's the reason for peer assistance in the first place.

The helpers will appreciate feedback, too. Here's a good example of problem post mortem analysis. A lot of Bloggers can benefit from this post.

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45 comments:

Mario said...

Good tip

Rajesh J Advani said...

This is really well written. As a Blog*Star, maybe you could request to have this put up as a Sticky post in the Blogger Help forums. You know - "Read this first".

Patricia said...

Note first that I know not what I am doing. I can post to my blog, however, I cannot view the blog. The blog is linked to my website pbbdenterprises.com, from the Coach link. Four postings have disappeared. How can I recall and view the postings from my website. Thanks to all for your help.

Brittany said...
This comment has been removed by the author.
Dhean said...

thanks for your tips man...

Professor Woland said...

I may be able to comment here, but I can't comment on my own blog, no matter whether I am "signed in" or not, and whether I'm signed in or not as any of several "authors" I can edit the page and settings and all from my "dashboard" which shows me signed in properly, but if I go to "view blog" The top right offers "sign in", and if I click that, I'm back to my dashboard and already signed in, and if I click on "view blog" I'm back to the blog and being invited to "sign in"

You should be getting the picture by now. My other blogs work fine, but this won't accept a comment from me, and apparently, only intermittently from others, including one "follower"

Now, to see if this one will accept this comment

Chuck said...

Hey Prof,

You need to post this query in Google Blogger Help, and use peer support.

Deezert Csta said...

Thank you so much... so helpful

Larry D said...

I deleted my blog site "Tankless Heating" by mistake. I read in here somewhere that you can resurrect your blog up to 90 day. This blog was only started in September & I haven't managed to tie it to Google or Yahoo for the purpose of directing traffic to my web site as of yet. Can someone provide me with instruction on how to do this.

Chuck said...

Larry,

Un delete your blog.

Larry D said...

Chuck, thanks for the advise it worked i.e. Un delete your blog. Larry

eprofitpros said...

My blog, http://internet-marketing-eprofitpros.blogspot.com, was taken down and I am trying to get my content back. The support process for this "common occurrence" is a little bazaar and at times offensive. The content is all articles I have written, I have two blogs, and apparently I'm being linked with people that have thousands to promote porn and SPAM, and I am supposed to be submissive, apologetic, and extremely patient while waiting for my intellectual property? Why doesn't Google have a phone number, they have several thousand employees...

Chuck said...

Hey "Profit" (Try using a first name, we might regard you as a person),

Google has many phone numbers. They just don't spend time explaining to people about their many problems, over the phone. There are 300 + languages all over the world, in 24 time zones, and hundreds of different issues to be supported.

Renee said...

I deleted some gadgets on my blog lifeonctfarm.blogspot.com. That seemed to solve the problem of being redirected and stop the block of the virus. 2 of the gadgets came from blogger: a seasonal foods one, a cat one (mookie? the cat), and the other one was from playlist.com a music social networking site.

carmz said...

carmz
http://work-at-home-moneyonline.blogspot.com/
Chrome Browser
Windows Vista

Good Day,

I am so sad to found out that my blog http://work-at-home-moneyonline.blogspot.com/ was deleted for reason of SPAM early this morning. I've red the guidelines long before I joined blogger and I'm devastated to learn about the email I received. My blog is certainly not a spam blog or a splog. I don't spam anybody and I never did intend to use my blog to spam others for my own benefit.

It was just upsetting that I don't know how to reinstate my blog. I have stumbled to different steps and I'm a bit confused. :(

I certainly like blogger for it gives me an opportunity to share my ideas aside from the fact that the program caters to anyone and doesn't ask for any membership fee.

I just want some clarity and feedback with my blog status. I hope blogger team could help me in this regard.

Thanks. :(

Mrs K. said...

hi, my blog site is http://theroadrarelytaken.blogspot.com which is the blog that I documented our IVF journey from. my problem is that my username was our old email which no longer exist as we changed isp. A friend wanted to be added to the list of reader but I cant remember my password anymore and if I ask for a change it says that they have sent an email to our old email address but i can no longer get access on that. how do i log in my blogger account... can someone help pls

Chuck said...

Mrs K,

Here, I will suggest that you ask your question in Blogger Help Forum: Something Is Broken, where you can get peer support.

Baby Laundry Boutique said...

Hey I did the new blogspot migration using the assigned url,and it posted the notice on my website that says, this blog has moved and will redirect in 30 seconds, but it goes no where. How long does it take to kick in?

Chuck said...

Hey I did the new blogspot migration using the assigned url,and it posted the notice on my website that says, this blog has moved and will redirect in 30 seconds, but it goes no where.

FTP migration issues must be reported using the Migration Issues Tracking database.

socorro de castro said...

Thank you.

http://socorrodecastro.blogspot.com
http://socorrodecastro2.blogspot.com

How do i display my 2 blogs (2 email addresses) under MY BLOGS on both profiles?

Thanks for your help.

Chuck said...

How do i display my 2 blogs (2 email addresses) under MY BLOGS on both profiles?

Choice of two solutions:
1. Transfer control of both blogs, so both accounts (profiles) own both blogs.
2. Make custom "About Us" gadgets for both blogs.

ToiTeam said...

Hello Sir how are you?
I have been googling on how to get help on my topic and have been surprised that all my research leads up to your website!

First of all, I recently purchased a blog through blogger. Part of the agreement, the domain was purchased via godaddy and eNom for hosting.

The address of my blog that was registered with google was http://www.demonoidcodes.blogspot.com and is currently up and running. Everything works fine on this blog.

The problem starts at my new domain name http://www.demonoidinvitationcodes.com
My tempelate is not hosted properly and seems to be broken. As you can see that on the homepage the recent three posts are not displayed properly. I have tried solving the problem by decoding the tempelate but there is nothing to fix. Everything is fine and has been approved by few of my online buddies. I have enough knowledge to tell if the problem is caused due to the coding of the template.

I hope you can look into this matter and let me know

My email is toi.demonoid@gmail.com

Chuck said...

Toi,

Problems with custom domain publishing really need to be diagnosed in dialogue, Blogger Help Forum: Something Is Broken.

((( Headbang Here ))) said...

Hi, my name is Alex Gilbert, and I run a blog called HeadbangHere.net, which is a CD review, interview, and video website that has been running for 3+ hard years of work. I've even bought a domain for it, which took away the "blogspot". As of recent, my blog says it's been removed, went through the necessary process (SMS text to restore blog), and once again, my blog is removed. This isn't going to look well for traffic, or the people I work with. Do you have a lead?

Here's my email: allaboutthemusicalex@gmail.com

Chuck said...

As of recent, my blog says it's been removed, went through the necessary process (SMS text to restore blog), and once again, my blog is removed.

Alex, since you did the "necessary process" on your own, we can't tell if you did #2 and #3, or only #2. You will have to ask this in BHF: Something Is Broken, in any case.

Gopi said...

Help! Where do I find the link to step #2 to request my blog which was flagged as spam to be reviewed and restored? Thankx

Chuck said...

Gopi,

You start by asking this in BHF: Something Is Broken.

Noway said...

Can Anyone deactivate my blog for me ??? ;( I really disappointed with that..

Chuck said...

Can Anyone deactivate my blog for me ?

Your blog is your property, and it's your responsibility. It's under your control, and nobody else's.

If you need advice on deactivating the blog, please post in BHF: How Do I?, so we can advise you properly.

Net the Truth Online said...

nitecruzr I was fortunate to somehow find your postings for blogger/blogspot help in the forums. Talk about searching for a needle in a haystack. If my site finally reappears months after being deleted as spam, it will be because of your advice which I finally got after our discussion. I hope I got it anyway. Probably some of what I posted could be taken as outrage when it was really frustration.

Please everybody read nitecruzr and the end post is like a revelation of the huh wizard of oz behind the screen!!

My blog pre-this-mess was going just fine, then I received notice while away my blog was deleted. Help

Hey nitecruzr, I was not kidding when I commented: this could be Reality Tv programming.

We are sobbing out here, pulling out our hair, over our blogs...

Hey I will be glad to recreate the scene it is quite a scary sight for this Halloween season

Oh'Manii-Ahn said...

Thanks you for your suggestions. I need help. My dashboard isn't connecting to my blog omanii-ahn.blogspot.com. When I go to sign in, it invites me to create a blog.. I've tried different log ins, tried resetting password, deleted my cookies and temp files, tried different browsers. Nothing seems to be working. Can you help? I fried the blogger forum, and everything they recommended, to no end.

Paying PTC sites also called as PPS.info said...

Blog name http://payingptcsitesinfo.blogspot.com


I and readers lost access to blog on 19th and from them i have not been able to view it
I dont spam people , i just use it refer people to the right places they are there for .
The best PTC sites ... thats it

I have restored it via the blogger dashboard and entered the captha on 19th and now on 29th NOV again as i saw the option again

I have also submitted the blogs name in blogspot format on spreadsheets of blocked blogs today 29th Nov

I want to know a way i can restore access to my blog .

Pls help me if not how to backup content back

Thanks ... am not a spammer just need some help

Chuck said...

PTC (why not use an actual name somewhere),

If your blog is about PTC, you are a spammer - because PTC, no matter how you slice it, is click fraud.

Jacqueline said...

My blog is/was http://purplechocolathome.blogspot.com. I tried to open it today after just posting yesterday and it says that my blog has been removed. Where do I go for help?

Chuck said...

Jacqueline,

You need to post in Blogger Help Forum: Something Is Broken, so we can explore this as part of a larger problem.

Jacqueline said...

I don't know what happened, but my blog, http://purplechocolathome.blogspot.com is back. What a relief.

The Blog Fodder said...

This is a very useful blog post. it only took me two hours of searching on Blogger Help Forum to find it by accident. Too bad under Help Resources there isn't a title called Hacked Blog or something similar tht lays out these steps.

ANKUR BEE said...

http://ankurbee.blogspot.com/

This blog was opened with academic information for the parents of small kids(Kindergarten to first grade).
There is no spam, no illegal activities and nothing of sort explained under banned condition.
Please enable the blog URL.
Regards,
Laxmi

Chuck said...

Laxmi,

"Please unlock my blog" requests must be posted in Blogger Help Forum: Something Is Broken.

---------------------------------------- said...

I am very grateful for the information you provide.

Kelly said...

I can not leave comments

Kang Salman said...

thanks for tips

I edit a widget continuously in one of my blog http://onlinetipstrik.blogspot.com to get the look that fits. But then came the verification via phone, I do it well. When finished I was surprised my other blog disappeared and I can not find on the dashboard, I realized maybe it was caused by a time apart pairs of widgets that can take place quickly, but why other blogs are missing? This my blog url http://asksalman19.blogspot.com

Thank you I wait for return

sHeNgKaY said...

thanks for the guideline and tips..
hopefully i'll be able to get back my blog..

lingo said...

i cannot leave comments

Angry Birdz said...

hi sir, i have a a domain www.tivi-watcher.org from godaddy.. and i accidentally deleted it in settings. And now, my blog is www.tivi-watcher.blogspot.com. And i want my www.tivi-watcher.org to be my blog website again.. how can i put it back? can i retrieve it?