Skip to main content

I Don't Get It

Here's the scenario as it looks from reading Blogger Help, and Blogger Status, when a typical problem is active.


  • Day 1: You read Blogger Help, and multiple reports about a problem.

  • Day 1: You look at Blogger Status, and it's empty.

  • Day 2: You read Blogger Help, and more reports about the problem.

  • Day 2: You look at Blogger Status, and it's empty.

  • Day 3: You read Blogger Help, and still more reports about the problem.

  • Day 3: You look at Blogger Status, and it's still empty.

  • Day 4: You read Blogger Help, and pretty unhappy campers by now.

  • Day 4: You look at Blogger Status, and it has one brief post.


    • From Pete (or Steve, or Prashant). We're having a problem.

    • Update (time stamped half an hour or so later): Problem fixed.




It's great that they're doing a status page, and that they're time stamping the posts (and the updates). But why do they write each post just 1/2 hour before the problem is solved? What goes on during the other 95 1/2 hours?

I've worked in Tech Support, and I know that you can't report on the status of each problem every hour. But if there's one problem that affects a bunch of Bloggers, why not a daily report.

Just 5 minutes every couple days extra effort, by one Blogger paid staff technician, who knows what's going on, would so help so many Bloggers. We understand (yes, some of us do) that there will always be problems. The problem here is not the problems, it's the silence.

If we knew that a problem is known, and that they're working on it, for 3 days, that would be 3 days less endless email, and 3 days less clueless Blogger Help posts. And 3 days less ulcers.

Whassup guys?

Does anybody speak for Blogger?


Update (June 9)
: It appears Blogger Support is trying to change. Let's encourage this improvement.

Comments

CameraDawktor said…
I agree, that sure is a pain in the A**!!!
ISLAND MONKEY said…
You are right. It is starting to tick me off. It's a hobby. But ultimately if you have a hobby that is reliant on something that does not work properly you start to think about ditching it and taking up something else. As you say better communication would improve matters.
Anonymous said…
My point is simple: If I'm going to take the time to post to my blog, I'd like some assurance that it won't dissapear with my writing into the bit-ether. This lack of news just makes you wonder if you should bother investing your time into it or moving to another, more actively maintained service.

Popular posts from this blog

Stats Components Are Significant, In Their Own Context

One popular Stats related accessory, which displays pageview information to the public, is the "Popular Posts" gadget.

Popular Posts identifies from 1 to 10 of the most popular posts in the blog, by comparing Stats pageview counts. Optional parts of the display of each post are a snippet of text, and an ever popular thumbnail photo.

Like many Stats features, blog owners have found imaginative uses for "Popular Posts" - and overlook the limitations of the gadget. Both the dynamic nature of Stats, and the timing of the various pageview count recalculations, create confusion, when Popular Posts is examined.

Help! I Can't See My Blog!

I just posted to my blog, so I know that it's there. I can tell others are looking at it. But I can't see it.

Well, the good news is you don't have a blog hijack or other calamity. Your blog is not gone.

Apparently, some ISPs are blocking *.blogspot.com, or maybe have network configuration or infrastructure problems. You can access Blogger.com or you can access Blogspot.com, but you can't access nitecruzr.blogspot.com, or bloggerstatusforreal.blogspot.com.

You can't access them directly, that is. If you can access any free, anonymous proxy servers, though, you may be able to access your blog.

Note: You can use PKBlogs with the URL pre packaged. Here is the address of this post (with gratuitous line breaks to prevent the old post sidebar alignment problem):
http://www.pkblogs.com/bloggerstatusforreal.blogspot.com/
2006/07/help-i-cant-see-my-blog.html


And an additional URL, to provide to those suffering from this problem, would be the WordPress version of this post:
ht…