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Showing posts with the label Ownership Recovery

Account / Blog Recovery Standards Should Be Tighter

As account / blog hijack activity remains non zero, Blogger Engineers should continue to tighten down the account / blog recovery process. Some unhappy ex blog owners (or would be blog thieves?) insist that Blogger recovery standards are too strict, and need to be eased back , a bit. My suspicion is that, as long as thieves are able to steal blogs, with impunity, Blogger recovery standards are too lenient - not overly strict.

Blogger Supports Their Customers

Every week, in Blogger Help, we see the cries of frustration. Many years ago I had a Google account with a "gmail.com" e-mail address. But I deleted this account, because I didn't need it anymore. Later, I wasn't able to login to Blogger, to delete my blog. And I also wasn't able to remove it by contacting Blogger. Why doesn't Blogger support their customers? The point being overlooked here is that both Blogger and Google do support their customers. Blogger / Google, like every commercial enterprise worldwide, simply supports their active customers more than their not-so-active customers. They have millions of customers, who spend much time maintaining and publishing their blogs. They also have some customers, who start blogs, and leave them dormant for many years - then require assistance recovering access to their Blogger accounts, because they have forgotten the account name or password, and the backup email address can't be used. Considering that...

Why Can't Blogger Just Tell Me The Email Address?

We see the pain, in Blogger Help Forum: Something Is Broken , of blog owners who do not understand the need for keeping the name of their Blogger account a secret. I forgot the email address that I was using. Why can't Blogger just tell me the address?? and some ask How did this unknown person "xxxxx xxxxx" get control of my blog? Years ago, the local police would have to convince home owners Please, stop leaving a spare key under a rock, near the door! Both many blog owners (today) - like some home owners (years ago) - had the same basic problem - naivete.

Blogger / Google Practices Due Diligence

The practice of " Due Diligence " is a responsible precaution, taken by all businesses that have any future as businesses. Blogger / Google, being a business, subscribes to this practice. This affects their involvement with us, their "customers", in various ways - though not all "customers" understand the implications. Some blog owners find out about the limitations unwillingly, in discussions in Blogger Help Forum: Something Is Broken .