Monday, May 12, 2008

Blogger Accounts, And Inadvertently Created Accounts

Occasionally, in Google Blogger Help, someone reports an odd problem.
I changed the email address on my account, and when I logged in again, it said that I had no blogs. Now, I can't manage my blogs. Help!
or
I have two blogs, but I can only see one in my dashboard! When I log onto the older one and click on the "dashboard" link, it takes me to my new blog.

These complaints come from bloggers who don't realise that your email address is part of your Blogger (Google) account in two ways.
  1. As the account name.
  2. As a contact mechanism, for emailing password resets and other important communication.

There's no problem, as long as the account stays as it is when created, and as long as the email account associated with the account name stays active. What sometimes happens is a blogger will get a new email address, and will change the email address in the Blogger (Google) account. This will change the contact email address (#2 above), but will not change the account name (#1 above). Other times, the blogger will click on the wrong link, when logging in. And occasionally, a cookie or other security setting will contribute to this problem.

Oblivious of the possible problems, the blogger will try to login using his new email address as the account name, and will be told
The email you provided does not exist.
and below that
Don't have a Google Account?
Create an account now.



Here is where much confusion starts.



Now somewhat confused
I know this is the email address.
the unhappy blogger selects "Create an account now.", creates an account with the right email address, and logs in. Now, he has what he should have done in the first place, except for one major detail.
The blog(s) are still owned by the old account.
Now, he sees an empty dashboard, with the advice
You are not a member of any blogs. Create one now to start posting!
and below that
Create Your Blog Now


Even more confused, the blogger clicks on "Create Your Blog Now", and starts setting up the blog again. Only this time, he sees
Sorry, this blog address is not available.


Now, he has become a very unhappy blogger. This problem can be corrected, but a bit of work is required.
  1. Understand the above scenario.
  2. Use Blogger / Google tools, and identify all accounts that you've setup.
  3. Ensure that the dashboard view that you see is up to date, by clearing cache, cookies, and active sessions, and restarting the browser.
  4. Starting from the unwanted Blogger (Google) account (generally the one with the original email address), transfer ownership of the blog(s) to the wanted account (generally the newly created account with the new email address).

If you're here because you just deleted the blog - and you can't un delete because you have multiple Blogger accounts, you have a similar, and equally frustrating procedure in your immediate future.

But the process of correcting the problems starts with understanding how the problems occurred, in the first place. That sometimes requires introspective thinking, and the lack of that is frequently why you end up reading this, and similar evidence of confusion.

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7 comments:

Nutty Prof said...

"Use Google/Blogger Tools to check what accounts are linked to that address" Where do I find aforesaid tools?

Nutty Prof said...

I have done all the fixes you suggested to try to eliminate the second account I created by mistake, and I still cannot update my blog. I logon, go to my blog, go to the dashboard and it still tells me I don't have a blog. I didn't even change my email address in the first place!

Ali said...

How can I go back to change the email address I had provided when I first signed up for blogger account? I haven't got my verification email yet, and I keep resending the URL I receive but it just doesn't work. When I first signed up I provided my blogspot email instead of a current one.

Kathy @ Oregon Gifts of Comfort and Joy said...

Thank you, thank you, thank you! Clearing all my cookies, temp files and prefetchs did the trick for me. I am so glad that you have made up this site, because I have gotten no help from Blogger.com at all!

Besides emptying the cache under internet tools on the top, I also emptied them from "run" on the start menu on the bottom. Not everybody knows about that. Click on "Start" and then on "Run". Type in "cookies" and hit enter. Manually highlight and delete. Then go back and type in "prefetch", and manually highlight and delete. Finally, go back, type and type in "%temp%", highlight and delete. If any of the icons don't delete, just scoot them over to the side and continue. This gets a lot more items cleared out than just the stuff on top (tools and internet options).

Thanks again!

skye2day said...

Thank you for sharing. It is nice to know a 'brain' kidding. Anyway Merry Christmans. I am bookmarking your blog. I need all the help I can get. I believe this is a God sent. :)
Best Regards, Patti

daisy red hat said...

I had 2 blogs. Now only 1 shows .... where's my other blog?????

Chuck said...

Daisy,

The other blog is owned by the other account. Clear cache and cookies, and login to Blogger again.