I can't comment on anybody's blog! I get in an endless loop to sign in!and
I can't stay logged in, to post on my blog! I login, but when I click on "View Blog", it logs me out!!The frustration compounds itself, as people with one symptom see reports of the other symptom, confuse the two, and complain about the problem that Blogger never fixes.
There are several basic causes of the endless login loop scenario. Only one can be resolved by Blogger Support, unilaterally.
- Misuse of layered security, on the computer and network being used by the person reporting the problem.
- Confusion about the Blogger account needed to access the blog in question.
- Rarely, we may see cases involving corruption in the Blogger account or blog in question.
Of the three, neither cause can be easily diagnosed - and neither cause has a simple resolution, such that everybody suffering from the underlying problem is both able and willing to participate in the diagnostic process. In order to diagnose the third problem, one must eliminate the first two problems as possibilities. Neither of the first two can be canonically diagnosed, however.
A response, provided by some forum helpers, provides a workaround.
When you login, do not select "Remember me" / "Stay signed in".This solution, when it works, will not solve the underlying problem - which will later return, with new symptoms.
Diagnosis of the actual problem - the layered security issue, and the Blogger account confusion issue - is typically done, syntactically, based upon the wording of the problem report.
- "I can't comment" generally points to a problem with overly aggressive security, and to a blocked authentication cookie.
- "I can't publish to my blog" generally points to confusion about the proper Blogger account that's needed.
- Problems commenting have been caused by people trying to use unsuitable Blogger accounts, for instance accessing private blogs. Guests of private blogs ("Readers") can't comment, under certain conditions.
- Problems publishing or maintaining a blog can be caused by blocked authentication cookies.
Neither the diagnosis of both the blocked authentication cookie, or of the use of the wrong Blogger account, is done easily.
- The blocked authentication cookie can only be diagnosed after the problematic security setting has been identified and corrected.
- Not all blogger owners and guests are interested in, and are qualified to, make security changes.
- Layered security settings can be found in the browser native settings, in any browser add-on components, in any security program on the computer in question, and in a network appliance.
- In some cases, there will be multiple filters which must be located, and corrected, before improvement is seen. Many people who are willing to find and correct one problem are significantly less willing to continue, looking for a second problem, when correction of the first problem does not yield proper results.
- Analysis of the Blogger account problem can be done only when it's able to identify the problem blog, and the owning Blogger account. Some time ago, this was a simple task, which worked for all Blogger blogs. Today, this can be done for maybe 50% of the cases where this is needed.
Persuading a complaining blog guest or owner of the need for diagnosis, given the uncertainties involved, is frequently an exercise in diplomacy, complicated by normal human problem perception. Lack of understanding about the effects of layered security - and automatically updated security products - is a similar problem.
(Update 2011/08): We are seeing a new symptom, people being told explicitly
Your account does not have access to view this page.We also continue to see the "Conflicting Edit" message, which is possibly related.