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No Ticket Number For Help Form Entries?

Let's see if this goes into the bit bucket.

When your unpaid staff takes time to fill out one of these forms, and gets back botmail saying "We don't have time to read your form", that's one thing.

When we get back botmail without a ticket number, there's no illusion even that you read our forms.

So why have the form? Why not simply tell everybody to email directly to "nosupport@blogger.com"? It's hard to sincerely advise folks to fill out the form, when there's absolutely no illusion that it doesn't go directly into a bit bucket.

Help us to help you, please.


Here are the threads where we will explore this issue.

Update (June 22, 2006): TOS violation notifications, at least, appear to warrant a ticket number.

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