Monday, March 12, 2012

Recovering Your Account Information - Improved

Blogger has long promised us that our blogs will be ours, forever, and that we are free to publish our blogs in privacy, if we so desire. Based on those promises, not all Blogger blog owners have made the right decisions, in retaining access to their Blogger / Google accounts.

Many problem reports. from frustrated owners, are seen, daily, in Blogger Help Forum: Something Is Broken.
My email address changed some time ago, and now, I can't login to Blogger and update my blog!
Last year, Blogger made several changes to their account recovery policies and procedures, which made this subject, for many blog owners, a critical and painful issue. Now, Google is making an organised effort to reduce the pain, by improving their account recovery tool.

There are two tools which you may wish to try, when you cannot login directly, to your Blogger account.
Recognising the frustration caused by some recent changes to the Blogger / Google login, and to various account recovery procedures, Google recently improved the design of their account recovery tool. Formerly labeled
Account Recovery: Forgot your password?
We now have
Google: Having trouble signing in?

The newly designed wizard covers both Google account un deletion, and account recovery, transparently. It won't provide recovery of all Google services lost when the account was deleted, however.

The wizard has three initial selections.
I forgot my password
Immediately when selecting "I forgot my password", you'll be asked to provide the username of your Google account, labeled "Email address". As noted, this may be either a GMail address - or any non GMail email address.
To reset your password, enter the username you use to sign in to Google. This can be your Gmail address, or it may be another email address you associated with your account.
Having hit "Continue", expect to see a CAPTCHA. Successfully solving the CAPTCHA, you'll be presented with three options. Each of these options requires proper advance registration, by the blog owner.
Choose how to get back into your account.
  • Get a verification code on my phone.
  • Answer my security question
  • Get a password reset link at my recovery email

I forgot my username
Immediately when selecting "I forgot my username", you'll need to provide the account recovery email.
Please enter the recovery email address you provided when creating your account.
Having entered the right email address, you'll next (surprise!) get to solve a CAPTCHA, and then receive the welcome news.
An email has been sent to xxxxxxx@yyyyy.zzz containing all Gmail usernames associated with that address.

Please make sure xxxxxxx@yyy.zzz is your recovery email address. If it is not, you will not receive an email containing your username.
Here, once again, we see the advantage of not remaining completely anonymous.

I'm having other problems signing in
Immediately when selecting "I'm having other problems signing in", you'll be asked for your Email address.
Enter the username you use to sign in to Google. This can be your Gmail address, or it may be another email address you associated with your account.
Having provided an email address (big surprise!!), you'll be asked to solve a CAPTCHA. Finally, you'll be provided the Google Accounts: Problems signing in to your account article, with additional selections.
Please select your issue:
  • I forgot my password
  • I think someone else is using my account
  • I forgot my username
  • I know my username and password, but I can't sign in
  • I can't reset my password via SMS
  • I use a Google Apps account
  • I'm having trouble with 2-step verification

Here we see a wide assortment of options, all carefully provided to allow genuine Blogger blog owners to recover access to their Blogger / Google accounts, while preventing malicious hijacking. This should complement the separate Blogger blog access recovery wizard. You'd be wise to try at least some of these options, before asking for assistance, in the forums.

Now, you'll want to note that these wizards help you recover control of a Blogger / Google account that you simply have lost access. If your GMail / Google account has been successfully hijacked, you're going to need different corrective measures, for recovery and future protection.

>> Top

19 comments:

John Xc said...

My problem is I forgot my email address and username from my old blogger account. But I know the blog address and password. Is there any way I get get my old blog back?

Chuck Croll said...

John,

You use the "Forgot?" wizard, and check all of your email accounts for the essential login instructions. Blogger is not going to tell you your email address.

http://blogging.nitecruzr.net/2010/04/recovering-your-account-information.html

http://blogging.nitecruzr.net/2011/12/why-cant-blogger-just-tell-us-email.html

RavingMagpie said...

How would I go about proving my identity in order to retrieve/delete an old account?
I've forgotten the email address used as it was created only das before my pc crashed and all info was lost. I've tried other emails for recovery but it seems I was stupid enough to not put in a recovery email.

Chuck Croll said...

Magpie,

My suspicion, from what you are telling us, is that you are out of luck. Sorry, I doubt that you have any options left.

http://productforums.google.com/forum/?hl=en&fromgroups=#!category-topic/blogger/how-do-i/IZZXhSA_EvQ

RavingMagpie said...

Ah, thats too bad, but thank you.

Unknown said...

The email address attached to my blog no longer exists.

I've entered every possible pw that I've ever used but none work.

Google keeps sending my information to an email that cannot possible get to me.

Thanks - David

BH said...

Are there any options for recovering control of a blog (or just deleting it permanently), if the gmail account I used to create it was deleted years ago? The 3 step password recovery wizard is no help- it simply tells me what I know, "the account was deleted"

Ayo Maat said...

Google also sent an email to an email that no longer exists due to ISP going out of business. Still need to recover my old blogs. Even gave my current gmail account info --it did not matter.

Saqera Kokayi said...

Im having a similar problem. I know the email account associated with my old blog, but that account was deleted. Is there any work around?

Unknown said...

There's really no way at all to get your password without your old email account.

I did manage to get in but it's a long story....although I was able to receive one email at my old address so I could reset the user name and pw

Derek Wicks said...

My gmail account has been hacked. I can't get into it. The hacker is sending out email messages in my name to people on my contact list asking for money and/or banking details.Usual story.

Google sends verification codes to my "mobile device". I enter and submit then. Google then denies access on the ground that there is suspicious activity on the account.

Well, you don't say!!

I am also locked out of the registered associated email so that one account sends a new password to the other but I cannot enter either...

This is an account of longstanding containing much important information. Google offers no way to present any further evidence of ownership of the account. I am sure many people share this problem.

Any ideas?

Chuck Croll said...

Derek,

GMail provides some rather specific instructions, for recovery and ongoing protection of your GMail account. I'd start there.

http://blogging.nitecruzr.net/2013/04/recovering-and-protecting-your-gmail.html

Derek Wicks said...

Chuck,

I really appreciate your taking the time to reply and for having also sent your reply to my new Gmail email account.

However I think I have gone beyond the starting point, as the procedures laid down by Google for account recovery were of course the first I used. Although I did receive a couple of automated responses to a named email account which I had supplied, those replies were negative. I have found the procedure to be circular or more like the myth of Sisyphus: I roll the rock to the top of the hill and each time find it and myself at the bottom again, having to start anew..

Yesterday, the automated Google user support service lifted its ban on using my cell phone to receive verification codes. I used this five times on 10th May and once so far this morning. (I am in Asia an it is already Saturday.) On each occasion, I yet again received a negative response based on "suspicious activity detected"!!

I have people in the USA, Asia, and England who will confirm that I have used my old gmail address for years. I have an insurance company, my bank, and a hotel booking agency which reserved rooms for my family holiday in April in Hong Kong and Thailand using that email address and photographs of me and my family and copies of our passports are there unless the hacker has deleted them. I also have texts of scamming emails issued in my name which I would happily make available, I am not afraid to make full disclosure unlike the hacker - but to whom? I could go on There is no one to give this information to and no-one is asking for this kind of information.

I will keep trotting around the Google account recovery circle - but I would like to know if there is a way to break out of it!

Kind regards,

Derek

Chuck Croll said...

Derek,

I agree with you, that the recovery procedures provided by Google seem circular. Until Blogger / Google account owners start maintaining reliable backdoor account tokens, this will always be a problem, in my opinion.

Blogger / Google have made some very restrictive account / blog recovery policies, in response to some very devious blog hijacking campaigns. I doubt that they are likely to relax their restrictions.

[FAQ] How Do I Recover Access To My Blogger Account, Without Use Of The Backup Email Account?

http://blogging.nitecruzr.net/2012/07/blog-control-and-url-availability.html

Derek Wicks said...

Hi Chuck,

Thanks very much for your further comment which I will follow up on.

For your interest, I opened the new email address to which you responded only a day or two ago with a user name almost the same as the one which has been hacked. This morning I received warning on one of my linked accounts that someone had been trying to change the password on that linked account while i was asleep, I changed the password on that account and checked the new account. The cell number for delivery of verification codes and the password for that account had been changed! I was able to get a new password because the hacker had not yet broken the password of the linked account - unlike in the original case where I had used the same password for both. Never again!

Best regards,

Derek

The Tax King said...

Google sucks. I understand this hacking protection crap, but there is no way when the original email address has been deleted due to ISP or hot going under. This should not be rocket science. The recovery tool just has you going in circles. You'd figure Google would want some of these accounts deleted to free up storage space. If after in-activity for some time the account should auto-delete like yahoo groups.

Chuck Croll said...

Sorry, Taz,

If you can't use the tools provided, you're not likely to get satisfaction.

http://productforums.google.com/forum/?hl=en&fromgroups#!category-topic/blogger/how-do-i/IZZXhSA_EvQ[1-25-true]

bj said...

I am blocked out of my 6 yr blog after an email address change. The problem is that the address I used when I created my blog IS NO MORE.
Xanadoo sold to Rhinowimax and there's no way for me to get the old email back.
Is there any hope for me recovering control of my blog?
Thanks....

Chuck Croll said...

BJ,

You have a frustrating problem, I'm sure.

Blogger looks at a bigger picture. They are focused on improving their product, so problems like yours don't continue, as an issue. That means, unfortunately, that they won't be able to address your individual concern.

In your case, you may just have to start over.

Sorry for the dose of cold reality.

http://blogging.nitecruzr.net/2012/02/account-recovery-evaluated-using-return.html

http://blogging.nitecruzr.net/2009/11/maybe-its-time-to-start-over.html