Sunday, February 05, 2012

Blog Owners Reporting Inability To Update Various Template Gadgets

For several weeks, we've been seeing a light but steady stream of reports from blog owners unable to update various template gadgets, on their blogs. This blog, personally, has the full page Topics Index, which needs to be updated with half a dozen newly created labels.

In some cases, the "Save" button may appear inactive or dim; in other cases, the owner will see the "Saving..." status endlessly displayed, while the wizard appears to "hang".

We have a problem rollup in Blogger Help Forum: Something Is Broken, where we are collecting details from the blog owners reporting.
  1. What is the URL of the blog? If published to a non BlogSpot URL, both the BlogSpot and domain URLs may be relevant.
  2. Is this a team administered blog, or are you the sole administrator / owner?
  3. What is your Blogger / Google ProfileID?
  4. Does the blog use a dynamic template, or a non dynamic template?
  5. Do you use a Classic Blogger GUI, or a New (2011) Blogger GUI?
  6. What is the Title of the Gadget that you are Saving, unsuccessfully (please copy the title, accurately, from the popup window, before hitting Cancel)?
  7. What browser (name, and version, please) are you using?
If you are observing this problem, with your blog, providing as many details as possible may help Blogger Support focus on your problem, by identifying a pattern.


(Update 2012/04/27): Following an update last month, the problem was significantly reduced - though not eliminated.

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3 comments:

Allia Watches said...

Thank you for sharing!

D.B. Echo said...

As of 3/30/2012, I am still experiencing this problem - and now the topic seems to be missing from the Help forum! Following the "problem rollup" link takes us to a generic "Blogger Problem Forum" page.

Chuck Croll said...

If you are still experiencing the problem, please provide your observation in the new forum rollup discussion.

http://groups.google.com/a/googleproductforums.com/forum/?hl=en&fromgroups#!category-topic/blogger/something-is-broken/Aiy22KLtzZ8