Skip to main content

Blogger Support Balances Recovery Against Security

We continue to see complaints, in Blogger Help Forum: Get Help with an Issue, from people not receiving acceptable help in recovering account / blog control.

Some supposed blog owners accuse Blogger of unlawfully denying them access to their blogs, when refused personal attention.

Theoretically, everybody should be able to recover control of their Blogger account, and their blogs, any time that they want.

Automated tools, provided by Blogger, enable a blog owner to recover access.

The automated tools, provided by Blogger Engineering, can provide account / blog access at a moments notice - without requiring use of any forum or other human involvement.

Unfortunately, everybody who claims to require forum assistance, in recovering control of their account, is not always doing just that. Some people are actually asking for help in stealing somebody else's account / blog.

For best ownership experience, remember the account name and password.

The best policy, for successful account / blog ownership, involves retaining control of your account - by always remembering the account name and the password. There is really no excuse for forgetting the account name / password - and routinely logging in to Blogger using the backup email account.

Blogger has to support blog owners who remember account name and password.

Blogger support for forgotten / lost account login details has to be properly balanced, against the need for all Blogger blog owners to retain ownership of their blogs. Blogger Support can only provide so much advice and assistance about account recovery.

Google is a business - and Google staff make proper business decisions.

Comments

Popular posts from this blog

What's The URL Of My Blog?

We see the plea for help, periodically I need the URL of my blog, so I can give it to my friends. Help! Who's buried in Grant's Tomb, after all? No Chuck, be polite. OK, OK. The title of this blog is "The Real Blogger Status", and the title of this post is "What's The URL Of My Blog?".

Where's The Dashboard?

We see this confusion, a couple times a week, in Blogger Help Forum: How Do I? . Where is the dashboard? In the Classic Blogger GUI, the display which contained the "Blog List" (at the top), and the "Reading List" (at the bottom) was labeled "Dashboard". Many people also called the "Settings" / "Template" screens for the various blogs, linked from the Blog List, the dashboard. The New Blogger GUI has no page with the label - and no links "To The Dashboard". The Navbar (another unlabeled feature) has two links - "Design" and "New Post" - which lead to different dashboard sections, when you are appropriately logged in to Blogger . And, the "B" logo at the far left of the navbar will, similarly, take you to the Blog List / Reading List.