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Custom Domains, And Register.Com As The Registrar, Redux

During the past week, we had an interesting experience where customers of Register.Com were reporting broken custom domains - domains that were using DNS service provided by Register. We traced the problem to a bogus address record, on a Register DNS server. 14400 IN CNAME

Some time yesterday, the problem was, supposedly, fixed.


This morning, in reviewing the many threads in BHG: Something Is Broken, I see a reply in one thread
I called again and walked through changing the DNS server settings one more time, and things are now working again.

In the process of closing that problem, I did a final Dig on the domain, and found an interesting detail.

; <<>> DiG 9.3.2 <<>> ANY
; (1 server found)
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 33071
;; flags: qr aa rd; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 0



;; Query time: 109 msec
;; WHEN: Tue Nov 25 16:39:03 2008
;; MSG SIZE rcvd: 83

Compare this to a Dig against my domain, "".

; <<>> DiG 9.3.2 <<>> ANY
; (1 server found)
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 59650
;; flags: qr aa rd; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 0




;; Query time: 161 msec
;; WHEN: Tue Nov 25 16:42:17 2008
;; MSG SIZE rcvd: 115

A correctly setup DNS server doesn't include fixed Address records pointing another domain, like "", to the company parked server. Regardless whether this entry might be ignored by a non-authoritative server when asking for "". ( -, Inc

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Annie said…
Bingo Chuck,

You solved my DNS problem last week on Blogger Help, "Something is Broken". "" was what I found in my DNS setting before I deleted it and put in what you showed me I needed to have my blog work again. I had not put "" in the A record, someone at had.

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