Saturday, June 23, 2012

Norton Safe Web Is Claiming That All BlogSpot Blogs Are Fraudulent

We are seeing a steadily increasing flood of reports, in Blogger Help Forum: Something Is Broken, from people who use Norton Safe Web, and who are now seeing some distressing advice.
When I try to view any BlogSpot blog, I see
This web page is a known fraudulent web page. It is recommended that you do NOT visit this page.

For your protection, this web page has been blocked. Visit Symantec to learn more about phishing and internet security.
What is Google doing about this false alert?

Since Norton (aka Symantec) is not a part of Google, there is not a lot that Blogger or Google can do about this problem.

You have just 2 choices, with this problem.
  1. Get help from Norton.
  2. Get rid of Norton.
Norton is a third party product. Like all third party products, neither Blogger nor Google supports Norton.

Blogger does not control what accessories you run, on your personal computer. That's your choice - and that's your responsibility, to support.


(Update 20:30 PST): One blog owner claims to have had a Live Chat with an online Symantec representative, with a promising result.
This is an ongoing issue with the Symantec server and we are aware of this issue & working on it to get it fixed. I request to run the Live Update after 24 hours until all the updates are installed and check the status.
And subsequently,
I just ran live update... FOR me the problem is fixed.


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3 comments:

BECKY said...

Thank you for posting this!! The past couple of hours I've been so aggravated! I can't even look at my own blog, unless I choose to continue. I looked all over Norton's and Symentac's websites and couldn't find a place to comment on it. I tried "talking" with a "technician" but that went no where. Oh, by the way, I had trouble with it when using Chrome. When I used Explorer...no problems.

G. B. Miller said...

This does not surprise me about Norton.

Their tech support is almost non-existent and usually the only way to deal a problem is to Google it and find a solution elsewhere.

Carole M. said...

I did contact Norton and the rep did say it was a known issue "a Mozilla spike" - nothing to do with virus' at all. She ran the updates, re-booted etc., and all is fine again. I've always found Norton tech. very polite and fixed any known issues like this.