Skip to main content

Strange Out Of Body Experiences

Everybody has them.

They involve strange feelings, based upon a dream.

Sometimes, the dream becomes reality. Or reality becomes like a dream. I'm unsure which this is.

Today, I read my GMail.


support@blogger.com to me 5:00 pm

Hi,

Can you help us improve Blogger support? We welcome feedback about your recent experience so that we can improve the way we serve you.

Share your thoughts by answering five quick questions via the link below.

http://services.google.com/blogger/ts2?...

Your thoughts will help us to serve you better in the future.

Sincerely,

The Google Team


Share my thoughts
? This is where the out of body feeling began.

Blogger wants to know my thoughts!!?? Hot dawg!!


So, I followed the link. And as abruptly as it began, the euphoria ended.

The link led to a simple 5 question multiple choice quiz. No opportunity to actually tell them anything. Back down to earth.

Can you help us improve Blogger Support? We welcome feedback about your recent experience so that we can improve the way we serve you. The information you provide will be kept confidential in accordance with Google's privacy policy. We appreciate your time.

How satisfied are you with your overall Blogger experience?

Very satisfied
Somewhat satisfied
Neutral
x Somewhat dissatisfied
Very dissatisfied

How well were your questions answered?

Very well
Somewhat well
Neutral
x Somewhat poorly
Very poorly

How timely was the response?

Very timely
Somewhat timeley
Neutral
x Somewhat untimely
Very untimely

How likely are you to recommend Blogger to a friend or colleague?

Very likely
Somewhat likely
x Neither likely or unlikely
Somewhat unlikely
Very unlikely

Before you contacted the Blogger Support Team, which of the following resources did you first use for help?

x Blogger Help Center
x Friend or colleague
x Blogger Help Group
x Searched Google.com or another web site
None of the above


They just wanted numbers, so please give them numbers. I hope everybody got the same email. If not, see if the link above works for you.

NOTE: I selected "somewhat", rather than "very" (dissatisfied, poorly, untimely), because there was, believe it or not, some improvement. The problem of Wed, Jul 5 2006 13:00 - 15:00 or so, was reasonably short lived. But it was a couple hours later before many of us believed truly that the problem had been resolved.

And look at Blogger Status. Do you see any mention of the problem? Nope, the only record of the incident in question was threads like 0% (YES, there is a link there). Gotta be one of the shortest thread titles that I have seen in any recent time. The outage was 2 or 3 hours, which is one of the shorter outages too. But they need to document it, not ignore it.

I guess I Still Don't Get It.

Comments

Popular posts from this blog

Custom Domain Migration - Managing The Traffic

Your blog depends upon traffic for its success.

Anything that affects the traffic to your blog, such as any change in the URL, affects the success of your blog. Publishing the blog to a custom domain, like renaming the blog, will affect traffic to your blog. The effects of the change will vary from blog to blog, because of the different traffic to every different blog.Followers. People who find your blog because of recommendations by other people.Search engines. Robotic processes which methodically surf your blog, and provide dynamic indexing to people who search for information.Subscribers. People who read your content from their newsfeed reader, such as the dashboard Reading List.Viewers. People who read your content from their browser.No two blogs are the same - and no two blogs will have the same combinations of traffic sources.

Stats Components Are Significant, In Their Own Context

One popular Stats related accessory, which displays pageview information to the public, is the "Popular Posts" gadget.

Popular Posts identifies from 1 to 10 of the most popular posts in the blog, by comparing Stats pageview counts. Optional parts of the display of each post are a snippet of text, and an ever popular thumbnail photo.

Like many Stats features, blog owners have found imaginative uses for "Popular Posts" - and overlook the limitations of the gadget. Both the dynamic nature of Stats, and the timing of the various pageview count recalculations, create confusion, when Popular Posts is examined.