But - and don't be deceived here - Blogger is not a non-profit organisation. Blogger - and Google - is paid very well. From advertisements, that appear on our websites. Or in the browser display, on the computers of folks who are reading our websites.
- We build and maintain the websites.
- Our readers view our websites.
- Our readers view the ads, provided thru our websites.
- Our readers buy the products presented in the ads, provided thru our websites.
- The retail companies pay their advertisers.
- The advertisers pay Google.
And it's good that they don't charge us for support.
Charging for support would require a Service Level Agreement, either stated or implied. Here's a simple example of what you might expect to see, if you were properly acknowledged, as a business partner.
- The system will be up 99% of the time during peak business hours, and 90% of the time during non-peak business hours.
- If an outage occurs, the business partners will be notified when it is discovered.
- When the outage is corrected, the business partners will be notified.
Instead, what we have is the Blogger Help (right) Form, and the Blogger Status blog. And we have the Google Blogger Help Forums, where we (the unpaid staff) support ourselves. And occasionally, Blogger Employee drops by Google Blogger Help, like Christ on a magic horse.
It's a profitable business model - for Blogger / Google. If you want free website hosting, and can put up with minimal to no support, you come to Blogger, the K-Mart of blogging.
Several centuries ago, an American novelist wrote a tale about a young boy in the state of Missouri who, tasked by his aunt to paint the fence in front of their house, conned all of his friends into doing the work for him. Mark Twain's Adventures Of Tom Sawyer is classical American literature, and an example of the Google / Blogger business model.
(Edit 12/20): The new version of Blogger in beta is dead! Long live the new version of Blogger!
(Edit 12/15): And the unpleasant news about Blogger Beta continues to flow downhill, and we are in the valley.
(Edit 10/12): Today, we got some fairly unpleasant news about Blogger Beta.