Skip to main content

I Don't Get It

Here's the scenario as it looks from reading Blogger Help, and Blogger Status, when a typical problem is active.


  • Day 1: You read Blogger Help, and multiple reports about a problem.

  • Day 1: You look at Blogger Status, and it's empty.

  • Day 2: You read Blogger Help, and more reports about the problem.

  • Day 2: You look at Blogger Status, and it's empty.

  • Day 3: You read Blogger Help, and still more reports about the problem.

  • Day 3: You look at Blogger Status, and it's still empty.

  • Day 4: You read Blogger Help, and pretty unhappy campers by now.

  • Day 4: You look at Blogger Status, and it has one brief post.


    • From Pete (or Steve, or Prashant). We're having a problem.

    • Update (time stamped half an hour or so later): Problem fixed.




It's great that they're doing a status page, and that they're time stamping the posts (and the updates). But why do they write each post just 1/2 hour before the problem is solved? What goes on during the other 95 1/2 hours?

I've worked in Tech Support, and I know that you can't report on the status of each problem every hour. But if there's one problem that affects a bunch of Bloggers, why not a daily report.

Just 5 minutes every couple days extra effort, by one Blogger paid staff technician, who knows what's going on, would so help so many Bloggers. We understand (yes, some of us do) that there will always be problems. The problem here is not the problems, it's the silence.

If we knew that a problem is known, and that they're working on it, for 3 days, that would be 3 days less endless email, and 3 days less clueless Blogger Help posts. And 3 days less ulcers.

Whassup guys?

Does anybody speak for Blogger?


Update (June 9)
: It appears Blogger Support is trying to change. Let's encourage this improvement.

Comments

CameraDawktor said…
I agree, that sure is a pain in the A**!!!
ISLAND MONKEY said…
You are right. It is starting to tick me off. It's a hobby. But ultimately if you have a hobby that is reliant on something that does not work properly you start to think about ditching it and taking up something else. As you say better communication would improve matters.
IronLizard said…
My point is simple: If I'm going to take the time to post to my blog, I'd like some assurance that it won't dissapear with my writing into the bit-ether. This lack of news just makes you wonder if you should bother investing your time into it or moving to another, more actively maintained service.

Popular posts from this blog

Custom Domain Migration - Managing The Traffic

Your blog depends upon traffic for its success.

Anything that affects the traffic to your blog, such as any change in the URL, affects the success of your blog. Publishing the blog to a custom domain, like renaming the blog, will affect traffic to your blog. The effects of the change will vary from blog to blog, because of the different traffic to every different blog.Followers. People who find your blog because of recommendations by other people.Search engines. Robotic processes which methodically surf your blog, and provide dynamic indexing to people who search for information.Subscribers. People who read your content from their newsfeed reader, such as the dashboard Reading List.Viewers. People who read your content from their browser.No two blogs are the same - and no two blogs will have the same combinations of traffic sources.

Stats Components Are Significant, In Their Own Context

One popular Stats related accessory, which displays pageview information to the public, is the "Popular Posts" gadget.

Popular Posts identifies from 1 to 10 of the most popular posts in the blog, by comparing Stats pageview counts. Optional parts of the display of each post are a snippet of text, and an ever popular thumbnail photo.

Like many Stats features, blog owners have found imaginative uses for "Popular Posts" - and overlook the limitations of the gadget. Both the dynamic nature of Stats, and the timing of the various pageview count recalculations, create confusion, when Popular Posts is examined.