Thursday, March 23, 2006

I Don't Get It

Here's the scenario as it looks from reading Blogger Help, and Blogger Status, when a typical problem is active.


  • Day 1: You read Blogger Help, and multiple reports about a problem.

  • Day 1: You look at Blogger Status, and it's empty.

  • Day 2: You read Blogger Help, and more reports about the problem.

  • Day 2: You look at Blogger Status, and it's empty.

  • Day 3: You read Blogger Help, and still more reports about the problem.

  • Day 3: You look at Blogger Status, and it's still empty.

  • Day 4: You read Blogger Help, and pretty unhappy campers by now.

  • Day 4: You look at Blogger Status, and it has one brief post.


    • From Pete (or Steve, or Prashant). We're having a problem.

    • Update (time stamped half an hour or so later): Problem fixed.




It's great that they're doing a status page, and that they're time stamping the posts (and the updates). But why do they write each post just 1/2 hour before the problem is solved? What goes on during the other 95 1/2 hours?

I've worked in Tech Support, and I know that you can't report on the status of each problem every hour. But if there's one problem that affects a bunch of Bloggers, why not a daily report.

Just 5 minutes every couple days extra effort, by one Blogger paid staff technician, who knows what's going on, would so help so many Bloggers. We understand (yes, some of us do) that there will always be problems. The problem here is not the problems, it's the silence.

If we knew that a problem is known, and that they're working on it, for 3 days, that would be 3 days less endless email, and 3 days less clueless Blogger Help posts. And 3 days less ulcers.

Whassup guys?

Does anybody speak for Blogger?


Update (June 9)
: It appears Blogger Support is trying to change. Let's encourage this improvement.

3 comments:

CameraDawktor said...

I agree, that sure is a pain in the A**!!!

ISLAND MONKEY said...

You are right. It is starting to tick me off. It's a hobby. But ultimately if you have a hobby that is reliant on something that does not work properly you start to think about ditching it and taking up something else. As you say better communication would improve matters.

IronLizard said...

My point is simple: If I'm going to take the time to post to my blog, I'd like some assurance that it won't dissapear with my writing into the bit-ether. This lack of news just makes you wonder if you should bother investing your time into it or moving to another, more actively maintained service.