Skip to main content

Comment Moderation Provides Limited Correction Options

Not every blog owner understands the limited ability to moderate comments - and to correct a moderation decision, previously made in mistake.

We see occasional evidence of confusion in Blogger Help Forum: Something Is Broken.
I deleted a comment by mistake. How do I get the deleted comment back?
I marked a comment as "Not Spam" - but now it's not in "Awaiting moderation"!
The ability to move comments, in the moderation queues, is limited - and it's not symmetrical.

There are 3 queues, which are visible from the dashboard Comments page.

  1. Published.
  2. Awaiting moderation.
  3. Spam.

Besides the 3 queues, there is a fourth possible state - Oblivion - which is not visible, and from which comments cannot be moved. Some blog owners may confuse Oblivion with a desktop computer standard - "Recycle Bin" / "Trash Can". This confusion can cause problems.

  1. The contents of "Trash Can" can be viewed. Comments in Oblivion cannot be viewed.
  2. The contents of "Trash Can" can be recovered. Comments in Oblivion cannot be recovered.

A comment, starting out in the "Awaiting moderation" queue, can be moved in several ways.

  1. Into "Published", using the "Publish" button.
  2. Into Oblivion, using the "Delete" button.
  3. Into "Spam", using the "Spam" button.

A comment, in the "Published" queue, can be moved in two ways.

  1. Into Oblivion, using the "Delete" button.
  2. Into "Spam", using the "Spam" button.

A comment, in the "Spam" queue, can be moved in two ways.

  1. Into "Published", using the "Not spam" button.
  2. Into Oblivion, using the "Delete" button.

It's apparently possible to move comments back and forth, between "Published" and "Spam". Presumably, either movement provides some training of the comment spam filters.

  1. From "Published" to "Spam", using the "Spam" button.
  2. From "Spam" to "Published", using the "Not spam" button.

There is no similar symmetry of movement, for the "Awaiting moderation" or Oblivion states.

  1. A comment in "Awaiting moderation" can be moved into either of the other 3 states - Oblivion, "Published", or "Spam". Once moved, a comment cannot be moved back into "Awaiting moderation".
  2. A comment can be moved into Oblivion, from any of the other 3 states - "Awaiting moderation", "Published", or "Spam". Once moved, a comment cannot be returned from Oblivion.

If you're moderating comments, you need to understand the asymmetry. Once you move a comment, and you recognise a mistake, you cannot always move it back to correct your mistake.


Popular posts from this blog

Embedded Comments And Main Page View

The option to display comments, embedded below the post, was made a blog option relatively recently. This was a long requested feature - and many bloggers added it to their blogs, as soon as the option was presented to us. Some blog owners like this feature so much, that they request it to be visible when the blog is opened, in main page view. I would like all comments, and the comment form, to be shown underneath the relevant post, automatically, for everyone to read without clicking on the number of comments link. And this is not how embedded comments work.

What's The URL Of My Blog?

We see the plea for help, periodically I need the URL of my blog, so I can give it to my friends. Help! Who's buried in Grant's Tomb, after all? No Chuck, be polite. OK, OK. The title of this blog is "The Real Blogger Status", and the title of this post is "What's The URL Of My Blog?".

With Following, Anonymous Followers Can't Be Blocked

As people become used to Blogger Following as just another tool to connect people, they start to think about the implications . And we see questions like How do I block someone who's been following my blog secretly? I couldn't see her in my Followers list (hence I couldn't use the "Block this user" link), but I have looked at her profile and could see that she's Following my blog. Following, when you look at the bottom line, is no more than a feed subscription and an icon (possibly) displayed on your blog, and linking back to the profile of the Follower in question. If someone Follows your blog anonymously, all that they get is a subscription to the blog feed. If you publish a feed from your blog, and if the feed is open to anybody (which, right now, is the case ), then it's open to everybody. If someone wants to use Following to subscribe to the feed, you can't stop this. You can't block it before, or after, the fact. You can't Block w