Tuesday, May 15, 2007

Server Error 1-500 Victims, Not Singnet Customers, Can't Use Workaround

Blogger Support is telling us, repeatedly, that the Server Error 1-500-nn ("5nn") (and possibly the dashboard / post editor toolbar problem too) is a Singnet (Singtel) problem. A possible workaround, using a proxy server owned by Singnet, was discovered by another Blogger.

It appears that use of the workaround may be limited to direct customers of Singnet. Everybody victimised by the problem may not be helped by the workaround. And everybody victimised by the problem may not be in a position to complain to Singnet either.


Bob isn't a Singnet customer - but his ISP connects through Singnet. No luck for him though.



C:\>tracert www.google.com

Tracing route to www.l.google.com [66.249.89.99]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 40 ms 43 ms 41 ms 10.122.84.253
3 42 ms 41 ms 43 ms 10.122.84.254
4 54 ms 55 ms 55 ms 10.121.20.1
5 * * * Request timed out.
6 51 ms 53 ms 51 ms 58.147.0.52
7 53 ms 51 ms 53 ms 58.147.0.46
8 268 ms 275 ms 271 ms 202.47.254.161
9 270 ms 269 ms 269 ms 202.47.253.148
10 280 ms 283 ms 283 ms 203.208.191.197
11 297 ms 299 ms 283 ms ge-0-1-0-0.sngtp-cr1.ix.singtel.com [203.208.149.201]
12 283 ms 339 ms 285 ms so-2-1-0-0.hkgcw-cr2.ix.singtel.com [203.208.154.38]

13 114 ms 115 ms 113 ms 72.14.196.5
14 118 ms 117 ms 117 ms 216.239.43.68
15 144 ms 137 ms 141 ms 66.249.95.198
16 142 ms 137 ms 139 ms 72.14.232.166
17 178 ms 171 ms 167 ms 72.14.236.236
18 175 ms 173 ms 175 ms 66.249.95.197
19 176 ms 181 ms 177 ms 216.239.47.54
20 176 ms 177 ms 175 ms jp-in-f99.google.com [66.249.89.99]

Trace complete.




I'm not a customer at all. Fortunately, I'm not a victim. But Bob is.



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1 comment:

tannerylane said...

Hi Chuck,

Do you know why I have lost the Add Page Element in the Page Elements screen in ALL my blogs? Could it be same reason ie Singnet subscribers? Manually setting to singnet proxy did not help. Aaargh!
Any advice will be tried out. Thanks.