Skip to main content

Complaint Volume Affects Speed Of Abuse Resolution

We see various complaints, in Blogger Help Forum: Something Is Broken, about perceived poor response, in removing offensive blogs.
I've reported this blog, repeatedly, for impersonating me - and it's still online!
or
That other blog was removed from service after only a couple of days! Why is this blog still online??
These bloggers do not understand that complaint volume, against different blogs, can affect how promptly Blogger Policy / Google Legal can take action, and remove problem blogs.

Various details affect how many complaints are placed, against any blog.

  • Offensiveness. A blatantly offensive blog will offend more people - and will be reported by more people, than a mildly offensive blog.
  • Traffic. An offensive blog that gets hundreds of hits daily will be seen by more people, than a blog that gets a few hits daily - and will be reported by more people.
  • Victims. An offensive blog that attacks hundreds of people will get reported more than a blog that is only personally offensive, to a few people.

Each of these minor details will cause some blogs to attract more complaints - and to be examined sooner, by Blogger and by Google staff.

Blogger Policy Review and Google Legal prioritise blog investigation, based on complaint report volume.

Blogs which get hundreds of complaints will receive attention sooner than blogs which only get a few complaints. In some cases, the complaint volume may even be used as a major factor, in the final decision to terminate the blog. This is simple business practice, and one more principle of Risk Management.

Knowing that complaint volume affects resolution speed, do not make unnecessary multiple complaints - maybe under multiple accounts or names. Google Security uses sophisticated traffic analysis techniques in dealing with denial of service attacks - such as referer spam, and brute force password guessing. They can apply similar techniques to determine that multiple abuse complaints, against specific blogs, are coming from one person.

Don't subject your computer, or Google account, to placement in a "Denial Of Service" complaint offender database, from detected multiple attempts to have a mildly offensive (or personally offensive) blog deleted, for odd reasons - such as you need to delete your blog, but forgot the password.

Don't misuse the abuse reporting system. Remember that the other blog owners have rights.

Report an offensive blog once - then, be patient. And let Google Legal objectively evaluate the content of the blog in question.

Comments

Popular posts from this blog

Custom Domain Migration - Managing The Traffic

Your blog depends upon traffic for its success.

Anything that affects the traffic to your blog, such as any change in the URL, affects the success of your blog. Publishing the blog to a custom domain, like renaming the blog, will affect traffic to your blog. The effects of the change will vary from blog to blog, because of the different traffic to every different blog.Followers. People who find your blog because of recommendations by other people.Search engines. Robotic processes which methodically surf your blog, and provide dynamic indexing to people who search for information.Subscribers. People who read your content from their newsfeed reader, such as the dashboard Reading List.Viewers. People who read your content from their browser.No two blogs are the same - and no two blogs will have the same combinations of traffic sources.

Stats Components Are Significant, In Their Own Context

One popular Stats related accessory, which displays pageview information to the public, is the "Popular Posts" gadget.

Popular Posts identifies from 1 to 10 of the most popular posts in the blog, by comparing Stats pageview counts. Optional parts of the display of each post are a snippet of text, and an ever popular thumbnail photo.

Like many Stats features, blog owners have found imaginative uses for "Popular Posts" - and overlook the limitations of the gadget. Both the dynamic nature of Stats, and the timing of the various pageview count recalculations, create confusion, when Popular Posts is examined.