Thursday, April 01, 2010

Spam Review Escalation Depends Upon Action By The Blog Owner

During the past couple of weeks, we have noted a significant increase in the volume of
Unlock my blog, it is not spam!
problem reports, with a large proportion being judged false positives after review. Unfortunately, the false positives can only be identified after the blog owners report
I submitted the review request, and the appeal, and I waited the required 2 business days. Now what?
and we have seen a few of those this week. We have also seen a few more odd reports
The 2 business days ended several days ago! I am tired of waiting for you to do something about this! Why haven't you done something about this?
and here, we have to point out that you (or the blog owner) are the key player in the next step - that is, requesting the escalation to Blogger.

If we reply to you
Since Blogger gets 2 business days to process restores requested and appealed, we'll give them until Friday to act directly from your requests. If they have not acted by then (which seems to be the case in maybe 50% of the time), please reply here, and we'll take the next step.
that means that you have to take action, to continue this process, when necessary.

We have no way to watch your blog, and see that it was or was not restored during the 2 business days. You are the one who watches the clock for 2 business days, and reports that the time is up. If we don't hear back from you, we can only consider 3 possibilities.
  1. The Asker was a spammer, and has now gone elsewhere.
  2. The Asker's blog was restored, and he is now busy working on his blog.
  3. The Asker's blog was not restored, and he awaits further action.
We can only action the first 2 possibilities. The third is on your dime.

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4 comments:

VR said...

My blog which is industry specific and a reference to many from Retail has been blocked from the 25th of March. My review request dated 26th March is pending and there is absolutely no way to get this matter resolved. I have not added any new widgets recently and have only posted as usual.

Is there any way at all to contact people at Blogger.com to help get the blog unlocked?

Chuck said...

VR,

There is but one way to contact people at Blogger to help get the blog unlocked.

Rich Bergeron said...

This blog is for a United States Army War Hero who died in combat and gave his life for his country. This is the most frustrating experience I've ever had in my life. His family was very upset about this problem when I saw them today. Please change this problem with Blogger. These false positives should be easier to resolve in cases like this.

Chuck said...

Rich,

Unfortunately, it's not. I understand your frustration, but you have to take this one step at a time. Cut us some slack, and help us to help you, please.