Skip to main content

An Improvement In Problem Resolution?

So here's the latest glitch, as chronicled in Blogger Help Group: Publishing Trouble, in PST.

  • First report 11/3 22:10.
    I am getting this bizzare when trying to publish my posts:
    "Your post was not saved due to a database error. An engineer has been notified. Please copy your post to your computer and try again later. You can check Blogger Status for information about known problems with Blogger."

  • A dozen or so other victims replied, during the next few hours. Increased concern, and discussion all night, about how long this outage would last. The suspense mounts.

  • The latest Google lamb, Buzzie, shows up at 11/4 11:33.
    I am sorry to hear that you guys have problems. Can you tell me the urls for the blogs that give you trouble, so we can figure out what's going on?

  • An interim report 11/4 11:47.
    we have identified the cause for the publishing problem and it is getting fixed as we speak. I post back, when we all clear on our end.

  • Problem fixed 11/4 11:57.
    We have fixed the problem. Again, sorry for the inconvenience. if you still have trouble don't forget to mention your blog url.


I wonder if Buzzie would have even posted, had the problem victims identified their blogs in their original posts?

This is an improvement. Let's try to encourage this involvement, and maybe eventually Buzzie could post a couple hours after the first post, not well into the next day? Think of how short the thread could have been. Did it really take them a mere 30 minutes to identify and implement a fix? Would Buzzie have posted at 11:33, had they not had a solution in mind already? When would Buzzie have posted, had they spent the next 12 hours or so, diagnosing the problem?

But still, an improvement over The Silence. And apparently a more effective method than processing the problem thru Blogger Contact Us, and Blogger Status.


(Edit 11/4 16:30): Interesting. Was this problem (12 hours of hell) related to an oldie
We're sorry, but we were unable to complete your request.
or did they fix 2 problems in one day? Now we have a real mystery.

>> Top

Comments

Popular posts from this blog

Custom Domain Migration - Managing The Traffic

Your blog depends upon traffic for its success.

Anything that affects the traffic to your blog, such as any change in the URL, affects the success of your blog. Publishing the blog to a custom domain, like renaming the blog, will affect traffic to your blog. The effects of the change will vary from blog to blog, because of the different traffic to every different blog.Followers. People who find your blog because of recommendations by other people.Search engines. Robotic processes which methodically surf your blog, and provide dynamic indexing to people who search for information.Subscribers. People who read your content from their newsfeed reader, such as the dashboard Reading List.Viewers. People who read your content from their browser.No two blogs are the same - and no two blogs will have the same combinations of traffic sources.

Stats Components Are Significant, In Their Own Context

One popular Stats related accessory, which displays pageview information to the public, is the "Popular Posts" gadget.

Popular Posts identifies from 1 to 10 of the most popular posts in the blog, by comparing Stats pageview counts. Optional parts of the display of each post are a snippet of text, and an ever popular thumbnail photo.

Like many Stats features, blog owners have found imaginative uses for "Popular Posts" - and overlook the limitations of the gadget. Both the dynamic nature of Stats, and the timing of the various pageview count recalculations, create confusion, when Popular Posts is examined.