Wednesday, May 10, 2006

If It's Not One Thing, It's Another

Today, Blogger seems to be up.

But try posting to Google Blogger Help.

The latest post there is about 3 hours old now.


  • When trying to post a reply, I get an error bidding me to email groups-support@google.com.
  • That gives me botmail.

    Thank you for taking the time to write us. If you have questions or feedback about Google Groups, please visit our Help Center, which will provide you with quicker answers to your questions. The Google Groups Help Center is located at http://groups-beta.google.com/support. After searching and browsing the Help Center, if you'd still like to contact us, please click on the contact link at the bottom of the Help Center, select the topic that best describes your question, and send us a message.

    (SNIP)

    Regards,
    The Google Team


  • I filled out a second form at http://groups-beta.google.com/support/bin/request.py, and got back more botmail.

    Thank you for your interest in Google Groups Beta. We're actively developing this service and your feedback is important to us. This is just a note to let you know we've received your email, and you'll hear from us soon.

    To further assist our users, we've created a Google Groups Help Center, where you can search or browse our available support information. If you haven't already, please check out the Help Center at http://groups-beta.google.com/support

    We'll be updating the Help Center frequently based on feedback and new developments. Thanks again for your feedback and for using Google.

    Regards,
    The Google Team


  • I have to keep reminding myself this: Why do I do this?


Update, 5/10 23:00: Looks like Google - Blogger Help is back in business.

Update, 5/15 11:30: I JUST got an update from Google Help:
Google Help to me

Thank you for your note. We reviewed the "Blogger Help Group" and everything is working well. When posting to this group, please make sure to log in to your Google Account by clicking the "Sign in" link on the top right-hand corner of the page.

If we can assist you further, please let us know.

Regards,
The Google Team

5 comments:

Ron Southern said...

Yeah, i know. I was stopped when ready to send someone his Code solution!!! Have tried a dozen times to send it before I lose track of it, but no dice for past few hours. Never happened before, so I'm stunned. Feel like I've been hit on the snout!

hedgehogman said...

I have experience same thing with you, yesterday im trying to use google help to know how to make link in post. But didnt find the solution.

But I dont want to spent my time emailing at them

Chuck said...

Well I don't WANT to spend my time emailing at them either.

But since Blogger Help is our last resort when things go wrong, we had better try and make sure that it's working. And now would be a better time to start, then in 2 days when the weekend is upon us and Google is all off.

From dealing with the Blogger no-help system a couple months ago, I am almost certain that their "help" system only alerts them when a LOT of complaints about the same problem are present. So we had better start reporting this, or it may not be fixed for days.

Ron Southern said...

I reported it; whether it helped or not, duh...

Chuck said...

We'll never know if our actions were helpful, or just noise. But if this happens again, it's better to do something than sit silently. We can't let problems go without reporting them.

The "403 Forbidden" blackout 3/6 - 3/15 was far too long. It didn't take Blogger that long to fix the problem, some of that time was us convincing them that there was a problem. That won't happen again.